Información de contacto

LaserPix - Contact Information

Welcome to LaserPix (laserpix.us). We value your experience and are here to assist you with any questions regarding our customized acrylic photo lamps, order status, or tracking information.

For the fastest resolution, please contact our dedicated customer support team directly via email. We aim to respond to all inquiries within 24 hours during business days.

• Customer Support Email: jidao3555@gmail.com

• Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

Frequently Asked Contact Inquiries:

• Order Tracking: If you are looking for order status updates, please ensure you have checked your email for the Shipment Confirmation containing your tracking number (active within 24-48 hours after shipping).

• Customization Changes: If you need to correct a spelling error or update a photo you uploaded, please email us within 2 hours of placing your order. Once an item moves into laser production, no further changes can be made.

• Damaged Items: If your personalized item arrives damaged during shipping, please email us with your Order Number and attach clear photographs of the damage so we can arrange a 100% free replacement.