FAQ

Q: How long does it take to make my custom light? A: Since each piece is handcrafted with care, please allow 3-5 business days for us to personalize and prepare your order for shipping.

Q: What kind of photo works best? A: High-resolution photos with clear subjects and good lighting work best. Avoid dark or blurry images to ensure the finest engraving detail.

Q: Can I change or cancel my order? A: Because our items are personalized just for you, we can only accept changes or cancellations within 24 hours of placing your order. Please contact us as soon as possible if you need any adjustments.

Q: What is your return policy? A: Due to the custom nature of our products, we do not accept returns unless the item arrives damaged or defective. If there is an issue with your order, please contact us within 48 hours of delivery, and we will make it right!

Q: How do I track my order? A: Once your order ships, you will receive a confirmation email with a tracking number. You can also visit our "Track My Order" page at any time to check the status.