Shipping & Returns
Shipping Policy
Order Processing
All orders are processed within 24-48 business hours. You will receive a tracking number via email as soon as your CloudNest™ leaves our warehouse.
Shipping Times
We offer fast, tracked shipping worldwide. Typically, delivery takes 5-10 business days depending on your location.
Returns & Exchanges
30-Night Cloud Comfort Guarantee: We are confident you’ll love your CloudNest™. If you’re not 100% satisfied within 30 days of receiving your order, we offer a hassle-free return process.
To initiate a return, please contact our support team at jidao3555@gmail.com with your order number. We will provide you with a return label and instructions.
*Please note: Items must be returned in their original packaging. Return shipping fees may apply depending on your region.